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Hello from Norton UK

Discussion in 'Norton Motorcycles (Modern)' started by NortonFactoryUK, Sep 29, 2015.

  1. MarkMk3

    MarkMk3

    Joined:
    Aug 8, 2019
    Well, I've been waiting 3 months for clutch springs and I'm told that they're on backorder. I think that consumable parts should be available off the shelf at local service agencies. I'll have to wait and see when they're available and go back to riding my 850 Commando.
     
  2. Bluey72e

    Bluey72e VIP MEMBER

    Joined:
    May 8, 2019
    3 months for springs is a bit mental mate, they literally forging you a new set or something ??

    Getting the overall impression that they (collectively Norton) cant keep up with the responsibilities of manufacturing a product and servicing the client base's needs that organically grows from that.

    I think you have to be an "enthusiast" and reasonably mechanically minded to stick with Norton, seems to be little other than nostalgia keeping them on the road at times and nostalgia is a thin currency on which to build a sustainable future commercially speaking.

    Went round the block the other day, arrived home to have a dinner plate size pool of oil appear under the bike, I actually thought to myself, how embarrassing would that have been outside the Bike Cafe up the road, the jokes about "British Engineering" would ensue. I have emailed Norton inquiring about the factory mods that I have read about on the forum in regard to "wet sumping" and airbox oil issues, even pulled the oil pump off to check on the non return valve's etc. Still no reply at all from them in 2 weeks, how long should I give them ?? there any forum knowledge on response times ?

    Simple Questions too.
    1. Do I need to replace these in-line oil non return vales as old design/faulty ?
    2. Mine has no inline filter on the return from the tank ?
    3. Is the dipstick correct ?? should I be filling to the top line (lots of comments online about different length sticks) ??

    Anyway its early days in this marriage so I'm willing to press on, tally hoe !! :p
     
  3. Eljahara

    Eljahara VIP MEMBER

    Joined:
    Jul 8, 2018
    Absolutely Bluey, I am one but not the other - as my bike has been at Norton for four weeks now, with a brief interlude of one day when I collected it after service and it broke down, can you guess which one?
    John
     
  4. Bluey72e

    Bluey72e VIP MEMBER

    Joined:
    May 8, 2019
    Like they could have built you a new one in four weeks right ?
     
  5. Eljahara

    Eljahara VIP MEMBER

    Joined:
    Jul 8, 2018
    Nowhere near!
    I ordered mine in February, around the 13th, and it was finally ready for collection in the middle of July....
     
  6. MxMartin

    MxMartin

    Joined:
    Nov 13, 2017
    I phoned to order a spare part. Nobody answered the phones on day 1, on day 2 was told I would get a call back re: availability/price. Today is day 3. Tomorrow I will call again.
     
  7. Fast Eddie

    Fast Eddie VIP MEMBER

    Joined:
    Oct 4, 2013
    They’re all out back laying concrete...
     
  8. jan nelder

    jan nelder

    Joined:
    Feb 18, 2018
    co
    concrete was all done on recent visit.... more like raising funds to get 650 production into gear, judging by £5 million Times article.
    Meanwhile there is one staff member managing all the 800 plus orders, which he said should have 2/3 of them.....
     
  9. Fast Eddie

    Fast Eddie VIP MEMBER

    Joined:
    Oct 4, 2013
    You have now put an image in my head of Norton employees roaming the locality doing ‘Bob-a-job’...!
     
    MxMartin likes this.
  10. MxMartin

    MxMartin

    Joined:
    Nov 13, 2017
    End of Day 3 I got an email confirming availability, start of Day 4 I had an invoice, all paid. Folk are on holidays so others not so familiar with the setup are covering, all-in-all a satisfied customer :)
     
    Britfan60, Clive and Fast Eddie like this.
  11. Madnorton

    Madnorton

    Joined:
    Jun 9, 2008
    Times article, Well come on you lot, what is being asked is small change for some of the members, so invest and get the bikes quicker.
     
    auldblue and Britfan60 like this.

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