TVS new owner

Voodooo said:

2ss Have they sent you parts in the last 2-1/2 years? I haven’t gotten anything yet.

In that 2-1/2 year period, they could of sold us left over parts that were designed for our bikes so we can enjoy them. Sold as is.

I’ll believe the TVS (trust value service) acronym when I see it.

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With respect mate, that makes absolutely no sense at all. That’s about as productive as standing in a queue outside a pizza shop at 7.25 and shouting “they won’t sell us any pizzas! I don’t think they have any intention of ever making or selling us any pizzas………!!”, when the pizza shop does’nt open until 7.30 and you can see the staff preparing through the window! Lol!

I guess TVS may have been a little busy moving, staffing and setting up a new business in a new facility. Not to mention developing a product line to meet European regulations. I strongly suspect that the ‘imperative’ to rationalise a large pile of potentially faulty parts, of questionable provenance, from potentially suspect suppliers that they have no intention of ever using again, was pretty damn low. Further, they then take the legal risk of selling said components (sold as is - we’re not talking a car boot sale here) to owners of potentially faulty bikes that they did not build, sell nor have any legal obligation to support? As a good will gesture? They are running a modern business Voodoo. There’s not a mainstream auto manufacturer on the planet that would have “sold us leftover parts” given that scenario. I think we could stop flogging that dead horse mate and the conversation would be better for it. My opinion only and posted with friendly intent.

Stephen_Spencer said:

With respect mate, that makes absolutely no sense at all. That’s about as productive as standing in a queue outside a pizza shop at 7.25 and shouting “they won’t sell us any pizzas! I don’t think they have any intention of ever making or selling us any pizzas………!!”, when the pizza shop does’nt open until 7.30 and you can see the staff preparing through the window! Lol!

I guess TVS may have been a little busy moving, staffing and setting up a new business in a new facility. Not to mention developing a product line to meet European regulations. I strongly suspect that the ‘imperative’ to rationalise a large pile of potentially faulty parts, of questionable provenance, from potentially suspect suppliers that they have no intention of ever using again, was pretty damn low. Further, they then take the legal risk of selling said components (sold as is - we’re not talking a car boot sale here) to owners of potentially faulty bikes that they did not build, sell nor have any legal obligation to support? As a good will gesture? They are running a modern business Voodoo. There’s not a mainstream auto manufacturer on the planet that would have “sold us leftover parts” given that scenario. I think we could stop flogging that dead horse mate and the conversation would be better for it. My opinion only and posted with friendly intent.

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It makes perfect sense.
How can you be so ignorant to think otherwise?
You just see the operations of tvs through rose colored glasses and are just to Cherry.

TVS isn’t mainstream. How many bikes has TVS made or sold?
Where can you buy a brand new Norton at today?
Please Tell me.

TVS isn’t a pizza shop or a manufacturing shop making parts.
They out source parts and none that are even available.

So let’s say you own a vehicle and you’re paying for a vehicle and it needs service, but you can’t use your vehicle because it’s down for service.
You still need to make that monthly payment on something that can’t be repaired.

What about the people who at the time still had warranty on a bike but they won’t release the parts?


Do you own a 961? I forgot?
If so, does it need service or repair?

You do realize, TVS could of sold off it’s SG era 961 parts to a third party or direct with a “as is” or no warranty. Many do so.

Voodooo said:

It makes perfect sense.
How can you be so ignorant to think otherwise?
You just see the operations of tvs through rose colored glasses and are just to Cherry.

TVS isn’t mainstream. How many bikes has TVS made or sold?
Where can you buy a brand new Norton at today?
Please Tell me.

TVS isn’t a pizza shop or a manufacturing shop making parts.
They out source parts and none that are even available.

So let’s say you own a vehicle and you’re paying for a vehicle and it needs service, but you can’t use your vehicle because it’s down for service.
You still need to make that monthly payment on something that can’t be repaired.

What about the people who at the time still had warranty on a bike but they won’t release the parts?


Do you own a 961? I forgot?
If so, does it need service or repair?

You do realize, TVS could of sold off it’s SG era 961 parts to a third party or direct with a “as is” or no warranty. Many do so.

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I think we’ll leave it there Voodooo as we are clearly having different conversations or at the very least, are on different wavelengths.

Stephen_Spencer said:

I think we’ll leave it there Voodooo as we are clearly having different conversations or at the very least, are on different wavelengths.

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I’m most certain we are talking about TVS, 961, and spare parts. And I believe you know this.

I believe I made myself pretty clear and also am understood by others when I speak about the lack of support by TVS when it comes to spare parts.

Your comparison of pizza is humorous.

You own a 961 correct?
Where do you expect to get major spare parts from?

In the 2-1/2 years since TVS took over, in the beginning, when I emailed TVS many times about getting needed spare parts, they were willing to sell them “IF” I could provide part numbers.

They would also sell the parts but only with a direct bank payment and not a credit card payment over the phone.

They then again changed their mind to nope we’re not going to sell spare parts now. We don’t feel comfortable with them and the quality.
Yet the feel comfortable to produce 50 something bikes.

It’s been a lack of communication and a cat and mouse game for a long time. And guess what? You still can’t buy anything from TVS Norton.

This is is not about wavelength etc Stephen FFS!

You’re two grown men who disagree with each other.

And guess what … that’s perfectly ok.

We are rapidly losing the ability to recognise and respect when we disagree. The ability to ‘agree to disagree’ and move on is becoming a lost art.

Meanwhile, back at Norton… personally I’m leaning more to Voodoo’s side. I’ve had one new SG Norton and put a deposit on a second, so I’m not a keyboard warrior, but I struggle to currently imagine how TVS could persuade back into the fold.

I’m done with the whole soap opera now.

Voodooo said:

I’m most certain we are talking about TVS, 961, and spare parts. And I believe you know this.

I believe I made myself pretty clear and also am understood by others when I speak about the lack of support by TVS when it comes to spare parts.

Your comparison of pizza is humorous.

You own a 961 correct?
Where do you expect to get major spare parts from?

In the 2-1/2 years since TVS took over, in the beginning, when I emailed TVS many times about getting needed spare parts, they were willing to sell them “IF” I could provide part numbers.

They would also sell the parts but only with a direct bank payment and not a credit card payment over the phone.

They then again changed their mind to nope we’re not going to sell spare parts now. We don’t feel comfortable with them and the quality.
Yet the feel comfortable to produce 50 something bikes.

It’s been a lack of communication and a cat and mouse game for a long time. And guess what? You still can’t buy anything from TVS Norton.

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Yes , That seems about right and I also had a list of parts on order which never came. I used to get upset about it but now I just chuckle and shake my head bit. I am sure if my bike was broken and needed a part to get back on the road my attitude would be less laissez faire . Not that anyone needs my advice , but if you need a part and Ollie Thiel has it - pay the shipping.

I definitely found the whole situation frustrating, but it simply is what it is. I'm sure they inherited a load of parts, but even while the risk of selling those parts on an 'as is, no warranty implied or given' basis is incredibly low in my view..it is a risk....and as I'm sure they are risk averse...it was more than likely inevitable that this would be their approach.

I remember talking to a mate who worked for Ford. They would often have a clean out of parts for obsolete models. Before they were skipped, that would have a fork lift run over panels just to make sure they could not be sold/used. No idea if hat was a Ford edict or simply bloody mindedness form that particular dealer, but I don't think the 'but that makes no sense' thing is uncommon.

I'm sure the 'lets check, identify, make available for sale' a whole heap of parts was quickly filed under 'too hard, can't be bothered, not risking it anyway'. Lets face it, Norton and poor quality control have been bed fellows for some time. The last thing I'd want if I was them would be a part failure in any way connected with Norton, no matter how well intentioned the sale of that part was, no matter under what basis the part was sold and no matter under what circumstances the part failed. Business is a risk, why add to that by selling parts you can't vouch for.

I'm glad they are finally getting 961's out there, really interested in what they have done with the 961 engine, really really interested if anything can be transferred to 'our' bikes and just keep my expectations low and hope to be pleasantly surprised.

“We are rapidly losing the ability to recognise and respect when we disagree”

I agree, hence respectfully trying to extract myself from the conversation. I am also in furious agreement with most of Voodoo’s sentiment, challenging mainly it’s value/relevance to the current situation.

TVS (eventually) decided not to sell those parts due to quality (and no doubt legal) concerns. Rightly or wrongly that decision is not going to change. Parts of known provenance and technical integrity will be available for purchase when they open for business - I think we have to take them on their word until proven otherwise.

My personnel opinion only, is that dredging up the topic detracts from the value of the conversation - where Norton’s future lies. Let’s hope that in <12 months time the doors will be open, bikes, spares and information will be flowing and we can chuckle about how worried we were in the interim.

Long live Norton.