Chip & Will are totally within thier rights, and have not been slanderous or malicious.
As I've related to both of them, I have never left a client less than 100% satisfied (in thier own words to me personally) - IF THEY NOTIFIED ME OF AN ISSUE.***
I can't make right something that is not brought to my attention.
When Chip's bike had it's issues, bill fixed them and charged me a reasonable fee which I paid immediately.
Will and I have an understanding with his ongoing issues, and I have no problem with him airing them here.
I DO take issue with hangers-on who have never dealt with me personally, yet attack me personally. Thankfully, Jerry has taken care of that.
Some forums allow certain posts to be deleted without deleting entire threads, perhaps this one doesn't allow that level of editing.
I would have replied sooner, but was on the road yesterday. I was not ducking the issue. ANYONE who knows me, knows I stand up and take it when it's due.
*** (can't say i've ever heard that about other shops)
'nuff said.