I take a dim view of companies who contract to do something and then don't do it. I couldn't care less what excuse they have - don't make the deal if you cannot deliver and REALLY don't leave your customers in the dark! Therefore, I now take a dim view of haulbikes.
The guy who bought the bike from me signed with them 4/19/21. They said pickup between Apr 30 and May 15. He's heard nothing and can't even get them on the phone to give a new estimate. Fortunately, I don't mind the bike sitting here. Often, sellers won't allow that or will charge storage fees. It is a little costly since I have to keep it insured until it gets to him incase of fire or theft.
I understand that others are happy with them and this is my only experience with them - this will be my only experience with them!