Receiving "new" Amals from Burlen via Andover Norton
- Thread starter NKN
- Start date
- Status
i would return them to Andover and ask for new replacements and return postage cost
i can only guess Andover were also unaware of this problem if the Carbs arrive from Burlen jetted and ready for sale why unpack them for inspection
They should be brand new and ready to fit
i can only guess Andover were also unaware of this problem if the Carbs arrive from Burlen jetted and ready for sale why unpack them for inspection
They should be brand new and ready to fit
- Joined
- Apr 15, 2009
- Messages
- 11,531
NKN said:
So what are you going to do about carbs?
- Joined
- Jan 23, 2010
- Messages
- 675
A customer drew my attention to this thread. I am currently drowned with work so don't normally read the forums.
Apologies, we should have unpacked the carefully packed new carb packs on arrival but admittedly did not think this was necessary. We get them off Amal/Burlen, normally months after we ordered them, so trusted they did their quality control and we did not need to do it again.
Wrongly, we now know.
I have advised my team to check all incoming carburettors forthwith, the same we do with all the goods we are having made for us as they arrive.
Joe/Andover Norton
Apologies, we should have unpacked the carefully packed new carb packs on arrival but admittedly did not think this was necessary. We get them off Amal/Burlen, normally months after we ordered them, so trusted they did their quality control and we did not need to do it again.
Wrongly, we now know.
I have advised my team to check all incoming carburettors forthwith, the same we do with all the goods we are having made for us as they arrive.
Joe/Andover Norton
Fast Eddie
VIP MEMBER
- Joined
- Oct 4, 2013
- Messages
- 21,719
NKN said:
If you want new premiers, I would simply ask Andover Norton to send you some more. Joe has already explained their new process for extra inspection, and I imagine he would do even more than that to avoid you getting anything less than perfect carbs again!
Or... there's the Keihin CRs from JS of FCRs from cNw ...!
Fast Eddie said:
I was asking for new carbs or a refund. If Andover Norton proposed me a refund, it might be because Amal can't provide any new one yet. I called a Norton shop in France where the guy is waiting for 10 couple of Amal for more than 3 months.
Frankie17 said:
OK, good, since when do you have them on? How many miles have you done? On which bike, 750 or 850?
Does anybody else tried them?
- Joined
- Feb 7, 2010
- Messages
- 4,195
Hate to say it, but it would have been better to contact the seller before posting pics and a thread. You should always give a merchant the benefit of a doubt and give them a chance to rectify a problem before embarrassing them and possibly losing them future sales. Mistakes happen and anyone who doesn't make one now and then probably isn't doing anything at all.
i fitted a set of Wassell Evolutions on a friends 850 commando last year which has done 1500 to 2000 miles this summer between rain showers without issue
the bike was restored approx 10 years ago and had not been used for some time the original MK1 carbs were gummed up so we tried ultrasonic cleaning soaking in carb cleaner cleaning pilot bushes etc
but could not get it to run smoothly on the original carbs
the bike was restored approx 10 years ago and had not been used for some time the original MK1 carbs were gummed up so we tried ultrasonic cleaning soaking in carb cleaner cleaning pilot bushes etc
but could not get it to run smoothly on the original carbs
Danno said:
baz said:
I admire people who can talk about things they don't know. They just imagine something, trying at the same time to give a lesson, but don't really know the schedule of things, BTW how could they?
There was a small part of a radio show in France, where people talked about movies they haven't seen, but it was much more fun :wink:
Hi all, new to the froum and looking to be getting back into motorcyckles by way of an 750/850 Norton as soon as the right one turns up electric start preferred (Triumphs back in the sevinties). Dissapointing though to read about spares problems and not much different to 40 years ago is this common?
Peter R
VIP MEMBER
- Joined
- Dec 13, 2010
- Messages
- 513
Fixodent. said:
Overall, the spares situation for these 40 years old bikes is good, and there are several part suppliers around with a good reputation in the Norton world. The supplier mentioned in this thread, Andover Norton, is in my view one of the best, and although a sub-standard part slipped trough their nets in this occasion, the vendor dealt correctly with the complaint of this customer, and the arrogant attitude of the customer in this matter appals me.
Concerning spare parts for these bikes, you generally get what you pay for. If you read this forum carefully you will learn who the reliable sources for spare parts are. There is no shortage of reliable part suppliers, which is remarkable, considering that the last Commando left the factort more than 40 years ago. I wish Fixodent welcome to this forum, and luck with his hunt for a Commando.
Danno said:
Thank you for asking, I would have appreciate to have this question before :wink: It was more or less in the same time and if you remember I have not accused anyone, I just asked if this was standard or not.
Danno said:
Thank you for being aware of my geographical situation, it's google's one.
I don't understand why NKN is getting a hard time over this, his original post was an enquiry as to whether the carbs he received were of a standard that can be expected when buying new Norton parts. He posted photos, they were indeed not acceptable and many of us said so. Joe Seifert, of Andover Norton, also agreed and has put new protocols in place to beef up quality inspection for this product, which his company stocks but doesn't manufacture. I haven't had the pleasure of meeting Joe, but his track record on this forum alone is of a chap who stands by his products and is happy to answer these kinds of enquiries or observation, so why become outraged on behalf of someone who is himself happy for the opportunity to answer a query and to improve his business practices.
NKN looks like a fairly new member here and it may be that English is not his mother tongue but in any case he certainly doesn't deserve to be embarrassed by making comments about his use of English. We should be encouraging more Norton enthusiasts to join and to post questions, answers and observations that add to our knowledge and experience. This has certainly been the case here. Thank you NKN, Joe Siefert and others for your contributions to this post.
NKN looks like a fairly new member here and it may be that English is not his mother tongue but in any case he certainly doesn't deserve to be embarrassed by making comments about his use of English. We should be encouraging more Norton enthusiasts to join and to post questions, answers and observations that add to our knowledge and experience. This has certainly been the case here. Thank you NKN, Joe Siefert and others for your contributions to this post.
- Joined
- Feb 7, 2010
- Messages
- 4,195
dave M said:
"Hard time" is a little thin-skinned, don't you think? Also, a question to clarify a statement via translation is is not an embarrassing comment, but an attempt to understand. I stand by my comment on contacting the seller first, and if NKN dd so, his initial post didn't state that, nor did he ever admit he did or did not, only that I could not possibly know. But if you have a problem, contact the seller and get satisfaction, what is the reason for posting as if nothing was done about said problem? You may also note NKN's thread on the Fullauto head he received and is not satisfied with. Again, nothing about contacting the seller first, whether or not satisfaction was received, just close-up pics of the imperfections and wide-eyed wonder at whether or not this is the standard. No outrage, just stating the fact.
I once received a pair of fork tubes that were not up to snuff. I contacted the seller, expressed my dissatisfaction, and was able to exchange the tubes for good ones. Nobody but me and the seller know anything of this transaction and no one ever will, because I got what I paid for and didn't need to plaster pictures all over the internet of the bad tubes to get it. The seller corrected the problem and didn't need to be embarrassed publicly by a mistake that was quickly rectified. If the problem had not been corrected, everyone here would know who it was and would have seen the pictures to prove it.
- Status
Similar threads
