V
Voodooo
Guest
Here’s my questions and thoughts in Bold, Italic print.
Hello,
Please accept my apologies for the delay in responding to your enquiry; as you know we have been working through the issues left by the previous Norton company, NMUL Realisations Ltd., and although we (The Norton Motorcycle Co. Ltd.) bought some of the assets of NMUL we did not take on any liability or responsibility for any parts or products made and sold by that company.
Yes you have. You built around 20 961 bikes with parts left over from Garners Norton.
We have now almost completed this work and unfortunately we have found that the parts we inherited came from a variety of sources, with very little documentation to show providence, quality standards, or important information regarding compatibility with different models. All this means that we cannot be certain that the parts would be of the necessary quality and standard to ensure rider safety. Therefore, we have taken the difficult decision that we cannot sell any parts we haven’t sourced, or tested; nor can we service, maintain or repair any bikes that we have not built. Unfortunately, this includes your motorcycle.
AGAIN. You (TVS) built approximately 20 bikes with left over stock. How did you build these bikes and accept the responsibility of its quality and safety?
This isn’t a decision we have taken lightly; we have spent a significant amount of time checking the stock of parts in the hope of finding a way to support you, but it would be irresponsible of us to sell parts or service motorcycles without being confident we could guarantee your safety
Provide us a legal form to sign that allows the buyer / end user, that accept the spare parts as no responsibility to the seller.
All motorcycles built and sold by us will, of course, be fully supported through Norton Birmingham, and in time a global network of Norton Customer Centres. Our Parts Department will shortly open, and when this happens, we will sell parts that are fitted to our own Norton Commando Classic 961 only. For the reasons set out above we will not be able to guarantee that they will fit your bike, nor that they are suitable or fit for purpose on your motorcycle.
So did you make any changes to the “classic 961” you already built? I think not. You used left over stock. Your social media shows no information of any such bike in your line up called a “classic”.
Therefore, how can you service and guarantee owner safety and satisfaction to owners of the “classic” when TVS had nothing to do with its manufacturing of parts?
Once again, please accept my apologies for the length of time it has taken us to get to this point, we had hoped to find a better solution for you but that has not been possible due to the issues we have inherited.
Hello,
Please accept my apologies for the delay in responding to your enquiry; as you know we have been working through the issues left by the previous Norton company, NMUL Realisations Ltd., and although we (The Norton Motorcycle Co. Ltd.) bought some of the assets of NMUL we did not take on any liability or responsibility for any parts or products made and sold by that company.
Yes you have. You built around 20 961 bikes with parts left over from Garners Norton.
We have now almost completed this work and unfortunately we have found that the parts we inherited came from a variety of sources, with very little documentation to show providence, quality standards, or important information regarding compatibility with different models. All this means that we cannot be certain that the parts would be of the necessary quality and standard to ensure rider safety. Therefore, we have taken the difficult decision that we cannot sell any parts we haven’t sourced, or tested; nor can we service, maintain or repair any bikes that we have not built. Unfortunately, this includes your motorcycle.
AGAIN. You (TVS) built approximately 20 bikes with left over stock. How did you build these bikes and accept the responsibility of its quality and safety?
This isn’t a decision we have taken lightly; we have spent a significant amount of time checking the stock of parts in the hope of finding a way to support you, but it would be irresponsible of us to sell parts or service motorcycles without being confident we could guarantee your safety
Provide us a legal form to sign that allows the buyer / end user, that accept the spare parts as no responsibility to the seller.
All motorcycles built and sold by us will, of course, be fully supported through Norton Birmingham, and in time a global network of Norton Customer Centres. Our Parts Department will shortly open, and when this happens, we will sell parts that are fitted to our own Norton Commando Classic 961 only. For the reasons set out above we will not be able to guarantee that they will fit your bike, nor that they are suitable or fit for purpose on your motorcycle.
So did you make any changes to the “classic 961” you already built? I think not. You used left over stock. Your social media shows no information of any such bike in your line up called a “classic”.
Therefore, how can you service and guarantee owner safety and satisfaction to owners of the “classic” when TVS had nothing to do with its manufacturing of parts?
Once again, please accept my apologies for the length of time it has taken us to get to this point, we had hoped to find a better solution for you but that has not been possible due to the issues we have inherited.
