Bushman's engine repair thread

Keep us posted Comet. Should be intersting to see how Norton sorts this it. I read this forum and feel blessed that my sport has no issues
 
worntorn said:
Just glancing at the thread " Shorta an Importa" , it shows several posts from yesterday.
I haven't looked at the others. I think Bushman's is the only one in which the entire thread has disappeared.
And the info contained within was pretty important stuff, not the usual " What mufflers have you ordered" kind of stuff.

Glen
Click to expand...
easy enuff to start a blog & have total control over content
 
bushman said:
Sorry folks, I deleted the thread at this point, as I wish to let Norton come back with a statement about what they know about this issue and what has been done in production. At this point mine appears to be a one off and I do not wish to create an unnecessary maelstrom of concern for owners. I have written directly to Norton UK and I will certainly be happy to report the outcome in due course.
Click to expand...


Alright, since Norton are taking a few jabs... the real story.... at the time I started to report my findings with my 2013 1500mile bike on that thread .... it was only a balance shaft bearing failure that I discovered and that could be put down to a single one off failure...and that is where my post got to. But as things further developed into finding the crankshaft mounting plate improperly installed at the factory causing my crank to be out of true and then finding the balance shaft itself not properly machined - these issues clearly pointed back to Norton. As in my note, I was fully expecting Norton UK to give me some response. It was only after emails to our Canada Distributor that I was able to get any support, which I gratefully received and appreciated. It was clear that what support I received was not sanctioned by Norton UK.

Furthermore, it was suggested to me that my post was not going to do a small company like Norton any good and I should consider retracting it, which I did out of respect for the help I had received from Norton Canada. Now Norton Canada is no more and as Simon so nicely pointed out that "Canada hasn't had any bikes for two years and the game has changed" it gets my gander up to see how not only individual Owners (maybe it is just us out of warranty Owners) are treated but also a National Market.

I just shake my head, it saddens me immensely. I have been a Norton Owner since 1973 with my first 650SS and have owned, ridden and built several dozen Norton's, and my wife rides two Norton's. This nonsense with the current Norton Company does not give one a sense of "family", a link to the glorious past - it is obvious it is still just all about business. And I wonder how that future of that business is going, when the two dealer shops around me are struggling, my local one closing and the other across the border is with limited stock, but also has on the showroom floor a NEW 2013 that has been raided for parts because the Factory cannot supply them in a timely manner. When will Norton learn that you need to look after your dealers, your buyers, and yes even us out of warranty pain in the arse ones....
 
I now regret begging you to pull that thread. I did it for Stuart and everyones jobs at Norton. Stuart has been so good to me i felt I owed him to help this situation out. I always sent important emails from people begging me for answers that have been neglected by the front lines at NORTON UK meaning the general email account. I would send to Stuart and Simon letting them know whats up in the forum or even off the forum. If i had an email that I figured they should be aware of I would send to them and they’ve always seemed really fair. But unfortunately Jims went no where. Peter felt he had to help and he definitely did. We did too. Then the attack on me, my dad and CNW last month?? Out of left field. (I realize I was in the wrong so im talking about the way it was handled - publicly like he NEEDED to discredit me somehow. Then back peddling like he didn’t know who I was. Its like we got to hear Simons true thoughts on us - I definitely did not expect that one from Simon. Truly!!! Until last month I had a lot of respect for the man and was hoping to one day visit the factory and meet him. Now he’s cant say it enough to get lost. Begging us to stop helping others and ruining his life. And I bet Stuart has no idea what’s going on.

Well, sorry guys. I think I’m done here. I feel stupid now helping promote a brand when treated like this. Maybe I’ll calm down soon but please Keep posting Jim. This is invaluable to ALL 961 owners.

I’m having a yard sale this spring if anyone wants some used norton T’s.
 
I am only a few months into this journey but already I am beginning to wonder if customer care makes it into the top10 of priorities based on my 1st service experience.
 
worntorn said:
Definitely wrong headed thinking on Norton's part. Rather than trying to control what is said in forums,
Click to expand...
which is not only a lost cause from the get go, but also digging a hole
worntorn said:
they need to put that energy into addressing the problems with the bikes.
That will sort out what happens on Forums.
Click to expand...
then going deeper dismissing the obvious, at the same time focused on & flashing new goods that somehow will put past history to rest,

good luck with that plan,

there did seem to be a sincere effort in correcting an at best, difficult start up of operations, but bottom lines have come to roost,

what's coming across now is not only dismissing the very people who might have an interest in norton goods today, a fringe segment at best, but also one that has supported norton to date,

the game at norton has apparently changed, to ~ who knows what will be.. & remains to be seen, as far as sales go, let alone support
 
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bushman said:
Alright, since Norton are taking a few jabs... the real story.... at the time I started to report my findings with my 2013 1500mile bike on that thread .... it was only a balance shaft bearing failure that I discovered and that could be put down to a single one off failure...and that is where my post got to. But as things further developed into finding the crankshaft mounting plate improperly installed at the factory causing my crank to be out of true and then finding the balance shaft itself not properly machined - these issues clearly pointed back to Norton. As in my note, I was fully expecting Norton UK to give me some response. It was only after emails to our Canada Distributor that I was able to get any support, which I gratefully received and appreciated. It was clear that what support I received was not sanctioned by Norton UK.

Furthermore, it was suggested to me that my post was not going to do a small company like Norton any good and I should consider retracting it, which I did out of respect for the help I had received from Norton Canada. Now Norton Canada is no more and as Simon so nicely pointed out that "Canada hasn't had any bikes for two years and the game has changed" it gets my gander up to see how not only individual Owners (maybe it is just us out of warranty Owners) are treated but also a National Market.

I just shake my head, it saddens me immensely. I have been a Norton Owner since 1973 with my first 650SS and have owned, ridden and built several dozen Norton's, and my wife rides two Norton's. This nonsense with the current Norton Company does not give one a sense of "family", a link to the glorious past - it is obvious it is still just all about business. And I wonder how that future of that business is going, when the two dealer shops around me are struggling, my local one closing and the other across the border is with limited stock, but also has on the showroom floor a NEW 2013 that has been raided for parts because the Factory cannot supply them in a timely manner. When will Norton learn that you need to look after your dealers, your buyers, and yes even us out of warranty pain in the arse ones....
Click to expand...
they snooze, they lose, the competition is not only well established & formidable, but offers easy alternatives or options..

..in the game
 
MxMartin said:
I am only a few months into this journey but already I am beginning to wonder if customer care makes it into the top10 of priorities based on my 1st service experience.
Click to expand...

Hello MXMartin , Do you mind telling us what happened ?
 
Nothing special or significant, maybe that's the problem, maybe I was hoping for something special. I have quite a few gripes about the day but each one is barely worth discussion, just the sum of them all left me feeling pretty irate. I have no idea why my service took so long, what was done or why it cost so much as I didn't get a job card, nothing, just a bill. I don't know why my bike came out of service with oil smeared all over the cases and greasy black fingerprints all over the tank, ok so white bodywork shows up everything but even so. I don't know why my warranty repair wasn't dealt with despite Norton knowing about it since delivery, nor why I was told they will sort it next time I go in (which in theory is next year!). I don't know why the single adjustment I requested was dealt with in a cock-handed manner, I had to 'undo' the adjustment 5 miles down the road. I don't know why the service centre has no facility for providing refreshments, a single cup of water would have been welcomed having been on site for best part of 5 hours.

As I say, insignificant compared to what some of you guys have had to deal with and are still dealing with.... but I will think twice about going back.
 
Bummer!
That's not exactly the white glove customer experience.
Dealers live or die on return customers, or good referrals, and that behavior is shameful.
 
I would report it to Norton officially. They should be able to get a first class service department going there. Is the service department separate from manufacturing or are these guys wearing both hats ? Maybe there is not enough service to keep them busy full time. I have to admit that I was disappointed with the factory tour they gave us . I wanted to see more than they showed us.
 
MxMartin said:
Nothing special or significant, maybe that's the problem, maybe I was hoping for something special. I have quite a few gripes about the day but each one is barely worth discussion, just the sum of them all left me feeling pretty irate. I have no idea why my service took so long, what was done or why it cost so much as I didn't get a job card, nothing, just a bill. I don't know why my bike came out of service with oil smeared all over the cases and greasy black fingerprints all over the tank, ok so white bodywork shows up everything but even so. I don't know why my warranty repair wasn't dealt with despite Norton knowing about it since delivery, nor why I was told they will sort it next time I go in (which in theory is next year!). I don't know why the single adjustment I requested was dealt with in a cock-handed manner, I had to 'undo' the adjustment 5 miles down the road. I don't know why the service centre has no facility for providing refreshments, a single cup of water would have been welcomed having been on site for best part of 5 hours.

As I say, insignificant compared to what some of you guys have had to deal with and are still dealing with.... but I will think twice about going back.
Click to expand...
And what single adjustment was that exactly???
 
BPHORSEGUY said:
And what single adjustment was that exactly???
Click to expand...
I asked them to adjust my clutch as it was disengaging too close to the bars for comfort. Clutch all sorted said Clem, except it wasn't, the techie had adjusted my clutch lever instead. I now had to shift my hand on the bars for my fingers to reach the lever which was 1/2inch further out lol, that wasn't what I was after. 5 miles later I had had enough and adjusted lever back :)

On a cable system you can adjust the lever for comfort/reach and then adjust cable length so the clutch bites/slips at a chosen point of lever travel - I don't know how you accomplish this on a hydraulic clutch which is why I asked service to do it, but my request got interpreted differently by the techie. Maybe you can't adjust this, maybe my clutch slave needs bleeding, but I need to keep clutch lever pulled tight against bars to prevent it dragging.... and I don't have particularly short fingers!
 
Sounds like the tech didnt understand your request at all, which is strange as you've explained it very concisely here.
But then most of us old codgers have dealt with out of adjustment cable operated clutches.
The tech probably hasn't.

Glen
 
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worntorn said:
Trump says the same thing but photographs tell a different story.
However, I believe you!

Sounds like the tech didnt understand your request at all, which is strange as you've explained it very concisely here.
But then most of us old codgers have dealt with out of adjustment cable operated clutches.
The tech probably hasn't.

Glen
Click to expand...
We have the Access Norton Pub for political comments/opinions.
Thank you.
 

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