DHL - Again!

marshg246

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I placed three orders on Monday, June 13.

AMAL used DHL - DHL tracking said it would be here on the 21st - arrived on the 17th. Can't complain.

Wassell used UPS - UPS tracking said it would be here on the 20th and it's in the local UPS facility ready for delivery tomorrow. Can't complain.

Late Friday, the threats started from DHL about my AN order: Pay the duties within five days or we'll send the package back. I immediately filed a dispute - there are NO duties on motorcycle parts from the UK to the US. DHL does not work weekends but does count weekends in the five days. They text and email and I got my final threats today. I have an acknowledgement of the dispute, but they give themselves three workdays to respond. So, the package may go back before they get to it! The last time that happened, someone with more sense at Heathrow turned it back around and the second time there was no customs issue. Can't blame AN, they marked the paperwork correctly.
 

Craig

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That bites ! Only time I used DHL cost me $150 in duties after the fact … never again !
 

Tornado

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There may be "brokerage" charges regardless of if duty is to be paid...which is for the courier to prepare customs documents and cover any federal and or state taxes. To avoid this brokerage charge, you can act as your own broker. The procedure for this is rather cumbersome, involving informing the courier, arranging to collect the waybill and declaration forms from the courier, taking those to a local customs office to complete relevant brokerage docs, then return to courier to collect cleared package. You'd still need to pay for any sales taxes

For items to get antique parts exemptions here Canada the shipper needs to have the exemption tariff code entered on the declaration form.
 

marshg246

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There may be "brokerage" charges regardless of if duty is to be paid...which is for the courier to prepare customs documents and cover any federal and or state taxes. To avoid this brokerage charge, you can act as your own broker. The procedure for this is rather cumbersome, involving informing the courier, arranging to collect the waybill and declaration forms from the courier, taking those to a local customs office to complete relevant brokerage docs, then return to courier to collect cleared package. You'd still need to pay for any sales taxes

For items to get antique parts exemptions here Canada the shipper needs to have the exemption tariff code entered on the declaration form.
In the end, I'll pay no taxes, duties, or fees - none are due. DHL is getting over 70 GBP to deliver this package - that is enough. I think they do this just to see if people will pay and it comes up on about one out of three DHL shipments. Never has come up on any other shippers of my orders.
 

marshg246

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I placed three orders on Monday, June 13.

AMAL used DHL - DHL tracking said it would be here on the 21st - arrived on the 17th. Can't complain.

Wassell used UPS - UPS tracking said it would be here on the 20th and it's in the local UPS facility ready for delivery tomorrow. Can't complain.

Late Friday, the threats started from DHL about my AN order: Pay the duties within five days or we'll send the package back. I immediately filed a dispute - there are NO duties on motorcycle parts from the UK to the US. DHL does not work weekends but does count weekends in the five days. They text and email and I got my final threats today. I have an acknowledgement of the dispute, but they give themselves three workdays to respond. So, the package may go back before they get to it! The last time that happened, someone with more sense at Heathrow turned it back around and the second time there was no customs issue. Can't blame AN, they marked the paperwork correctly.
Update: 3 business days and 3 minutes after I wrote the dispute email address, they responded and asked why it should be duty free. Since I already clearly explained why in the dispute, I had to bite my lip and say it again. I wanted to say: "Read my email you f'ing idiot!" or "Do your f'ing job right so there's no need for a dispute!"
 

elefantrider

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It would be interesting to know if AN used the same commodity code, description and country of parts origin, as when you received packages before with no tax/duties.
 

marshg246

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I've never asked but will on my net order. It's now been 4 workdays since I filed my dispute and other than the stupid email yesterday, no contact.
 

elefantrider

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The worst part about DHL is they don't include brokerage in the cost of transport. They charge extra to the recipient. I think this is triggered based on the declared value of the shipment. Fedex offers their brokerage free of charge when you ship with them.
 

marshg246

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The worst part about DHL is they don't include brokerage in the cost of transport. They charge extra to the recipient. I think this is triggered based on the declared value of the shipment. Fedex offers their brokerage free of charge when you ship with them.
This is duties, not brokerage. Still not resolved and still only one stupid email asking for the info already provided. I guess I'll have to stop buying from AN if they have no way other than DHL. This happens on about 1/3 of DHL shipments from the UK and 100% of them if they go through Cleveland rather than New York. This one went through New York.
 
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